Your user complains, “The Interaction Client [Win32] spell check doesn’t work [on ACD emails],” and you notice it has a limited vocabulary (marks common words as misspelled), you may be bitten by this bug. You may not be able to select American English or switch dictionaries.
In CIC 2.4, Interaction Client Win32 bundles the Wintertree spell checker. (I hadn’t notice before and incorrectly assumed it integrated with Microsoft Office.) Interaction Client is designed to do a one-time setup and copy registry keys from HKEY_LOCAL_MACHINE\SOFTWARE\WintertreeTemplate\SSCE to HKEY_CURRENT_USER\Software\Wintertree\SSCE, but sometimes it fails.
For two of our ACD email users, the initialization failed. For one user, it was clear it worked one day but not the next. It may have been related to Windows roaming profile issues.
It’s interesting how small these files are, and they are not even compressed. Analysis with standard Linux commands puts the vocabulary at about 7000 words (the vocabulary of a seven year old child).
$ strings correct.tlx | wc -l 1185 $ strings ssceam.tlx | wc -l 904 $ strings userdic.tlx | wc -l 5 $ strings ssceam2.clx | wc -l 5256 $ strings userdic.tlx #LID 24941 Beddington i Nepean i SSCE i Wintertree i
Using regedit, simply set these registry keys to these values:
Set HKCU\Software\Wintertree\SSCE\MainLexPath to C:\Program Files\Interactive Intelligence.
Set HKCU\Software\Wintertree\SSCE\MainLexFiles to ssceam.tlx,ssceam2.clx.